العربية Log in

— Legal

Refund policy

Last updated

The short version

  • Haven’t used any hours yet? You can get a full refund within 14 days of buying.
  • Cancel a session at least 24 hours ahead and the hour goes back into your package.
  • If your tutor does not show up, you get the hour back or a refund.

  1. Session packages

    • If you have not used any hours, you can ask for a full refund within 14 days of buying the package.
    • Hours you have already used are not refundable.
    • After 14 days, unused hours stay in your package for you to book.

  2. Cancelling a session

    • Cancel at least 24 hours before the session starts and the hour goes back into your package.
    • If you cancel less than 24 hours before, or miss the session without telling us, the hour may count as used.

  3. If your tutor does not show up

    If your tutor misses a session or cancels less than 24 hours before it, the hour goes back into your package. If you prefer, we refund that hour instead.

  4. Group classes

    • You can ask for a full refund for your seat until the first class starts.
    • If we cancel the class, we refund your seat in full.

  5. Project support

    • Before work starts, you can cancel for a full refund.
    • Once work has started, we refund the parts that have not been delivered.
    • If we cannot deliver what we agreed, we refund what you paid for the undelivered work.

  6. How to ask for a refund

    Email us with the request or package it is about. We reply within 5 business days: support@javaassistant.com

    You can also message us on WhatsApp at +961 79 008 699.

  7. How refunds are paid

    Card payments are refunded by Paddle to the card you paid with, usually within 5 to 10 business days, under Paddle’s buyer terms: Paddle buyer terms

    Payments made by transfer, Whish, OMT or another method are refunded the same way you paid, where possible.

  8. Your legal rights

    This policy does not limit any refund rights you have under the consumer law where you live.